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Customer Service


Invoice
Shipped orders do not include an invoice or any pricing information. At the end of the Sweet Cottons checkout process, you will be provided with a receipt.  Please be sure to print it for your records.

Gift Wrap
Each of our items is carefully hand wrapped in either white, pink or blue tissue paper.  However, gift wrap is not currently available.

Gift Note
We would be happy to include a personalized note with your gift.  You will be presented with an opportunity, at the conclusion of your order.

Phone Orders
Please call us at (407) 268-4422 between 9am - 5pm EST to place your order via phone.  Be sure to have your Credit Card information handy.

Catalog
We do not currently distribute a retail catalog. 

Returns / Exchanges
We want you to be completely happy with your purchase and will be happy to accommodate returns and exchanges within 7 days of receipt of items. Please note we must receive all returns within 14 days of purchase. We cannot be responsible for packages lost in transit. Sale items, pre-orders,  and special orders are final sale and cannot be returned or exchanged. You must contact us prior to sending any item back to receive a return authorization number. Kindly send an email to customerservice@sweetcottons.com requesting the return and note the reason for the return. We will reply with an authorization number and instructions.  

 

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